Warranty Policy
Warranty conditions:
The product is warranted free of charge if all of the following conditions are met:

– Products on the list are warranted from the Manufacturer or Distributor.

– Product has technical defects due to Manufacturer.

– The warranty period on the warranty card is still valid.

– The warranty card is intact, not patched, not erased, repaired or smeared.

Warranty card with full information of customer's name, address, date of purchase.

– Manufacturer's warranty stamp and seal (if any) on the product are intact.

The product is not warranted or will incur a warranty fee if it falls into one of the following cases:

– Products not on the list of warranties from the Manufacturer or distributor.

– The product does not satisfy one of the warranty conditions in section 1.

– Customers arbitrarily intervene to repair products or repair at warranty centers that are not authorized by the Manufacturer.

– The product is damaged due to user error, and the damage is not covered by the Manufacturer's warranty.

– In case of warranty fee, customer care staff will fully advise customers before proceeding with warranty procedures.

Warranty period:
Warranty 18 months, counting from the date of purchase of a new machine if the problem is damaged due to technical problems of the manufacturer.

Warranty application method
Warranty Location:

The warranty location is stated in the warranty card attached to the product. Please contact the Supplier/Distributor's Warranty Center directly according to the information in the warranty card.

The customer care support department will assist and guide customers on how to go to the outside warranty centers of Manufacturers and Distributors participating in the product and service warranty system. All information of the Member Supplier is recorded on the delivery receipt/invoice attached to the box.

If you have difficulty contacting the Warranty Center, please contact Customer Care via Hotline: 0989830947

Warranty period:

In all cases, the product warranty period depends on the policy and/or availability of replacement equipment/products of the Service Center and will be specifically notified to you at the same time. Points of Warranty Center receive products for warranty.

In any event, Mitsuto is not responsible for any damage or loss that occurs if you do not follow the instructions in this Warranty Policy.