Genuine product return policy at Mitsuto Vietnam

Mitsuto Vietnam system supports customers to exchange products purchased at the system with a flexible policy according to the following conditions, principles and regulations:

I. FREE EXCHANGE

 - Due to Mitsuto Vietnam's incorrect delivery of the product with the name, features, color, specifications and model introduced, the customer has the right to request a return of the product as ordered.

II. EXCHANGE CHARGES

- Due to the customer ordering the wrong goods, changing the purpose of use.

- The customer's equipment is not compatible or due to other objective reasons not due to the fault of the product or system of Mitsuto Vietnam.

- Return fee from 10% - 20% of the product value.

III. REFUND CONDITIONS

Products that can only be returned (including free and paid) must meet the following conditions:

- Still have the purchase invoice, the product status as at the time of purchase, the accompanying gift (if any).

- Still in the time of exchange.

- Maximum time to apply for exchange is 07 days.

IV. PRINCIPLES OF EXCHANGE

- Mitsuto Vietnam supports you to change to the same product or another product with the same or higher value.

- Mitsuto Vietnam is responsible for the exchange of corresponding products for customers.

- In case Mitsuto Vietnam no longer has products of the same type that you ordered, we will refund 100% of the product value to you or deduct the incurred costs (if any).

-- In case you receive the goods by post, shipping service or car transfer, please pack the product as it was when you received it and send it back by post or car transfer. Enter the Shop address. After receiving the product, the Shop will check the product status, agree on the exchange conditions and proceed to send the exchanged product back to you. Shipping time is equivalent to shipping time.

*** For any questions about the exchange policy, please contact Mitsuto Vietnam Customer Service at phone number: 0989830947, email: support@mitsuto.asia for inquiries.